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Assessment Form- Hospitality

Assessment Form - Hospitality

Step 1 of 3

33%
  • Contact Details

  • Background Information

  • Grammar and Vocabulary (Questions 1-19)

    Welcome! This part of the assessment will test your knowledge of English grammar, sentence structure and word forms.
  • Directions

    (Questions 1 - 19) Read each statement or question. Select the answer that is most grammatically correct.
  • Directions

    For questions 17-19, select the answer that best completes each sentence.
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  • Reading Comprehension (Questions 20-25)

    Directions: Read the passage below. Then read the questions and choose the correct answer according to what is stated or implied.
  • Room Service: (phone ringing) "Good evening, this is room service!"

    Guest: "Hello, I just stepped into my room and all of my towels are soiled.

    Room Service: "I am so sorry that your towels are dirty. I will have housekeeping bring you three fresh towel."

    Guest: "Great! In addition to the towels, can you bring me two pillows?"

    Room Service "Certainly! I will have housekeeping bring you three clean towels and two pillows."

    Guest: "Actually, can you make that four pillows?"

    Room Service: "Of course! So, that's three clean towels and four pillows?"

    Guest: "Yes, and that's all. Thank you!"

    Room Service: " You're welcome, have a great evening!"

  • Great Job!

    You have just completed the reading comprehension section of the assessment. Click "NEXT" below to move on to the writing section.
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  • This section of the assessment is designed to measure your ability to use English grammar, vocabulary and writing conventions. Of the following two topics, please choose one to write about in as much detail as possible. You may not use a dictionary or any other support device. Feel free to outline what you would like to say before you actually write. Good luck!

    Topic #1: Many managers say, "the customer is always right." Do you agree? Use specific reasons and examples to support your opinion

    OR

    Topic #2: You are training a new front desk associate. She is handling a guest who is unhappy about his room. The guest says that it is not clean, it smells like smoke, and the room next door is noisy. When you checked on the situation, none of these complaints appear to be true. What advice will you give to the associate?

  • Congratulations!

    You have completed the entire assessment! Click "Submit" once you have finished your test. Thank you!
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Since 1993, LTC Language Solutions has met the language and communication needs of organizations around the United States and the world. We bridge the communications gap with high-quality, customized programs that teach language as well as culture.

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