Although the hospitality industry is currently doing well, there could be threats to empower non-native English speakers around the corner. Below are some of those threats and how can your staff be prepared to address them. Positive Customer Experiences The hospitality industry revolves around good and positive customer experiences. In fact, changing customer demands are […]
The Positives of Negative Reviews
Negative business reviews can severely damage your brand and therefore should not be taken lightly. More and more people these days will choose a company based on what they read on popular review sites like Yelp or the BBB. One bad review can pull your star ratings down and cost you thousands of dollars in […]
The Impact of Guest Satisfaction
Hospitality and guest satisfaction is a people business. Above all, it’s about people serving people, which equates to guest satisfaction. Therefore, if guest search reviews and ratings for your establishment are less than positive, you could see a decline in registrations and a decrease in your bottom line before you can say, “TripAdvisor”. Most hotel […]
Employee Safety for Non-Native English Speakers
The following statements may surprise you. But, believe it or not, studies have shown that unfortunately this is a growing trend in employee safety: Hispanic and Latino workers have the highest workplace fatality rate of any group Hispanic and Latino fatality rates are nearly 50% higher than the overall rate Fatality rates for occupational injury […]
Changing the Game: How Technology Has Impacted Interpretation Services
It would be a challenge to find an industry in modern times that has not been turned on its head at least once by the advent of a new technology. Most industries find themselves sprinting to catch up with a new technological advancement every week. And while an industry such as interpretation that relies so […]
Communication is the Language of Success
Communication is the foundation for every business relationship, whether it’s relationships with clients, colleagues, or subordinates. What’s more, the level and quality of communication in a team or organization has a direct impact on its success. Unfortunately, however, communication skills are some of the most oft-cited skills lacking in the current job force. Poor communication […]
The Power of Productive Teams
The American workplace has evolved significantly in the last few decades. Long gone are the days of solitary work in a dim cubicle with the only interaction with colleagues taking place at the coffee pot. Now, the name of the game is collaboration. And because of this shift, the ability to work in teams has […]
The Costs of Poor Leadership
At a time of unprecedented access to information, there still seems to be something missing. Despite all of the available data related to business leadership, a skills gap looms large. Perhaps the most concerning skill left off the table in the modern business world is leadership. In their book Leading People, authors Rosen and Brown […]
Simultaneous Interpreting VS. Consecutive Interpreting
There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language and cultural barriers, but understanding how and when to use both types is essential. First, let’s start off by outlining some critical differences between simultaneous and consecutive interpreting. Simultaneous Interpreting Simultaneous interpreters listen to the speaker and speak […]
Open House
You’re Invited to Our New Office!LTC is excited to open our new office! We have relocated from Suite 487 to 150 and would love for you to stop by and see the new space. We will be hosting an open house with light food and drinks.
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