EagleBank Needs Survey Fall 2019 EagleBank Needs Survey and Assessment - Fall 2019 Student InformationName* First Last Email* Phone*Job Title*Years at EagleBank*Home country*Primary Language*Other languagesNeeds Survey1. What types of writing do you do at EagleBank? Check all that apply.* E-mails to customers E-mails to co-workers Requests for information Requests for payment Messages conveying bad news Sales and Marketing messages Policy documents Information reports Performance evaluations Proposals Do you find any of these challenging? Please explain.2. Have you ever received any feedback from supervisors, co-workers, or customers about your written communication? Please share.3. What are your 3 primary goals for this class (things you want to learn or improve)? Please be specific.*Pre-Course Writing AssessmentWe would like a sample of your writing to help us design a course that is specifically tailored to your needs. This is not a test so there is no reason to seek outside help. Just respond in the way that you think is most appropriate for the situation. You receive the following email from a customer: ************************************************** To whom it may concern: I am writing to request a refund of the $100 service fee that was erroneously charged to my savings account, number 2390786, on August 1, 2017. I have been an EagleBank customer since 2014 and have never had such a high service fee. I was assured when I opened the account that I would never pay a fee as long as I kept at least $1000 in the account. Although I had to withdraw most of the money at the beginning of July, I made sure to deposit it back by July 31 to avoid the fee. I therefore cannot understand why you have charged me $100. I am asking that you correct this error immediately or else I may have to close my account. Regards, Anya Schwender ************************************************** You investigate the customer’s claim and find that her account requires an average daily balance of $1000, and it fell to $250 for the month of July. Write your email response in the field below.
