Assessment Form – Manufacturing Assessment Form - Manufacturing Step 1 of 3 33% Contact DetailsName* First Last/ Family Name Email PhoneEmployer Name* Background InformationHave you ever studied English before? If so, please explain.What is your native or first language?* Arabic French Haitian Creole Portuguese Russian Spanish Other What is your position at the facility you work at?Grammar and Vocabulary (Questions 1-19)Welcome! This part of the assessment will test your knowledge of English grammar, sentence structure and word forms.Directions(Questions 1 - 19) Read each statement or question. Select the answer that is most grammatically correct.1. He reserved ___________ room for July 4th. his you she them 2. She is married ______________ him on for with to 3. Turn the light on, it's _____________ in here. clear dark bright off 4. The toilet is ________________. Can you fix it? broken new old used 5. A guest is a student trainer coach customer 6. A manager is a boss counselor friend coworker 7. A broom is used with a mop bucket box dustpan 8. A mop is used with a tub bucket dustpan broom 9. What is the opposite of clean? neat dirty old sanitized 10. What is the opposite of early? late original dirty dangerous 11. What is the opposite of safe? new dangerous secured pleasing 12. What is the opposite of new? young dirty modern old 13. It is good to anticipate what the guests wants. precede hurry expect know 14. The error you made was obvious. clear obscure infrequent unnecessary 15. the pool is one of our many amenities places toiletries alternatives features 16. She played a significant role in his life. dangerous important irrelevant fine DirectionsFor questions 17-19, select the answer that best completes each sentence. 17. I am very sorry. I did not hear what you said. Would you mind ________ that again? said saying say to say 18. I haven't seen ___________ with short hair lately no one anybody someone somebody 19. Your customer service manual is a great _____________ when reviewing how to handle guest situations. referral resolution reference direction Reading Comprehension (Questions 20-25)Directions: Read the passage below. Then read the questions and choose the correct answer according to what is stated or implied. Room Service: (phone ringing) "Good evening, this is room service!" Guest: "Hello, I just stepped into my room and all of my towels are soiled. Room Service: "I am so sorry that your towels are dirty. I will have housekeeping bring you three fresh towel." Guest: "Great! In addition to the towels, can you bring me two pillows?" Room Service "Certainly! I will have housekeeping bring you three clean towels and two pillows." Guest: "Actually, can you make that four pillows?" Room Service: "Of course! So, that's three clean towels and four pillows?" Guest: "Yes, and that's all. Thank you!" Room Service: " You're welcome, have a great evening!" 20. Why did the guest initially call room service? to order food for directions to a restaurant because their towels were not clean they needed blankets 21. How many towels did room service offer to bring? 4 3 2 7 22. What else did the guest request? towels pillows shampoo a telephone 23. What did room service say to end the call? "Is there anything else?" "Yes and that's all. Thanks!" "Goodbye!" "You're welcome, have a great evening!" 24. What could the housekeeper say instead of "You're welcome" that would be more polite? my pleasure no problem sure of course 25. What was the attitude of the guest on the call? pleasant bored angry upset Great Job!You have just completed the reading comprehension section of the assessment. Click "NEXT" below to move on to the writing section. Writing TopicsThis section of the assessment is designed to measure your ability to use English grammar, vocabulary and writing conventions. Of the following two topics, please choose one to write about in as much detail as possible. You may not use a dictionary or any other support device. Feel free to outline what you would like to say before you actually write. Good luck! Topic #1: Many managers say, "the customer is always right." Do you agree? Use specific reasons and examples to support your opinion OR Topic #2: You are training a new front desk associate. She is handling a guest who is unhappy about his room. The guest says that it is not clean, it smells like smoke, and the room next door is noisy. When you checked on the situation, none of these complaints appear to be true. What advice will you give to the associate? Congratulations!You have completed the entire assessment! Click "Submit" once you have finished your test. Thank you!
