LTC State Survey Step 1 of 6 16% LTC Language Solutions Interpreting Services Satisfaction SurveyThank you for providing your feedback on your experience using LTC Language Solutions' interpreting services. This survey should take approximately 5-10 minutes to complete.Which State of Indiana agency do you represent?*Allen County JailBureau of Developmental Disabilities ServicesCity of IndianapolisEvansville State HospitalFamily and Social Services AdministrationGovernment Council for People with DisabilitiesIndiana Civil Rights CommissionIndiana Department of AdministrationIndiana Department of Child ServicesIndiana Department of EducationIndiana Department of Environmental ManagementIndiana Department of Health (CDHHE)Indiana Department of Health (Division Vital Records)Indiana Department of Health (EHDI)Indiana Department of Health (WIC)Indiana Department of LaborIndiana Department of Workforce DevelopmentIndiana Housing and Community DevelopmentIndiana Protection & Advocacy Services (IPAS)Indiana School for the DeafIndiana State Department of PersonnelIndiana State PoliceIndiana Supreme CourtIndiana Veterans' HomeLogansport State HospitalNeuro Diagnostic Institute and Advance Treatment Center of Indiana (NDI)Richmond State HospitalState of Indiana Adjutant General's OfficeVocational Rehabilitation ServicesOtherPlease specify which agency you represent.*How often does your agency use our services?*Once per week or more2 to 3 times per monthOnce per monthLess than once per monthComments:Which service(s) have you used?* Onsite Spoken (Foreign) Language Interpreting Onsite American Sign Language Interpreting Video Remote Interpreting Phone Interpreting for Scheduling Purposes Only Comments:What is your preferred method for scheduling an interpreter?*I prefer to make appointment requests via phoneI prefer to make appointment requests via emailI prefer to make appointment requests via the online formComments: Please rank your satisfaction with LTC's onsite spoken (foreign) language interpreting services in the following areas.*Not ApplicableVery DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedAvailability of ResourcesTimeliness of InterpretersProfessionalism of interpretersQuality of interpreting servicesComments:Please rank your satisfaction with LTC's onsite American Sign Language interpreting services in the following areas.*Not ApplicableVery DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedAvailability of ResourcesTimeliness of InterpretersProfessionalism of interpretersQuality of interpreting servicesComments:Please rank your satisfaction with LTC's video remote interpreting services in the following areas.*Not ApplicableVery DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedAvailability of ResourcesProfessionalism of interpretersQuality of interpreting servicesComments: Please rank your satisfaction with LTC's interpreter scheduling process in the following areas.*Not ApplicableVery DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedResponsiveness in taking requestsAbility to fill emergency requestsAbility to fill after-hours requestsAccuracy of requestsHelpfulness of LTC scheduling staffEase of requesting services overnight or on the weekendEase of accessing a video remote interpreter for an immediate needComments:Please rank your satisfaction with LTC's service in the following areas:*Not ApplicableVery DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedBilling processCommunication between LTC staff, interpreters, and my agencyCustomer service in handling any issuesComments: Overall, how satisfied are you with LTC's services?*Very DissatisfiedSomewhat DissatisfiedNeutralSomewhat SatisfiedVery SatisfiedComments:How likely are you to recommend our services to colleagues or contacts within your industry?*Very UnlikelySomewhat UnlikelyNeither Likely Nor UnlikelySomewhat LikelyVery LikelyComments:To what degree do you agree with the following statement: I have a good understanding of the entire scope of services LTC provides to the State of Indiana and my agency.*Strongly DisagreeSomewhat DisagreeNeither Agree Nor DisagreeSomewhat AgreeStrongly AgreeComments: How has LTC met or exceeded your expectations?*How could LTC improve to better serve you?*Is there an LTC staff member and/or interpreter who you would like to recognize for their outstanding service? If yes, please provide their name(s) below.*Please provide any additional comments here. We want you to have a great experience with LTC. If you have any general feedback or a specific situation you wish to further discuss with a member of our team, we invite you to share your contact information so that we can reach out to you.Do you have a concern that you would like us to reach out to you about to discuss further? If yes, please provide your contact information below.*YesNoPlease share some details regarding your concern, so that our team has a basic understanding of the issue prior to reaching out to you.*Name First Last Telephone NumberEmail Address CAPTCHA
