Supporting International Guests with Language Access in Nashville
Background
A destination management company based in Nashville was preparing to welcome a group of international attendees for a weeklong corporate incentive trip. The guests were primarily from Brazil and several other Latin American countries, many of whom spoke little to no English. The DMC had everything planned to the smallest detail—accommodations, local tours, event logistics—but they needed help making sure guests felt welcomed and understood from the moment they arrived in the U.S.
They reached out to LTC Language Solutions for support with interpretation and guest coordination.
What Happened
When the first wave of guests arrived at the Nashville airport, LTC had already arranged for an interpreter who was proficient in both Portuguese and Spanish to meet them. One of the guests, an executive from São Paulo, appeared overwhelmed after a long international flight. The interpreter immediately stepped in, not just to interpret, but to offer reassurance—explaining the next steps, coordinating transportation, and making sure the guests knew their luggage was being handled properly.
This level of personal, culturally aware service set the tone for the rest of the week.
Why It Mattered
For the DMC, the smooth arrival experience meant that they were able to focus on the goals of the trip without worrying about logistics or miscommunication. For the guests, it meant feeling welcome and taken care of in a new country, right from the start.
Takeaway
This partnership showed how language services can go beyond just words—they help create a sense of ease, hospitality, and inclusion. For DMCs working with international clients, having access to professional interpreters isn’t just helpful—it’s essential to delivering a smooth and memorable experience.
