The Impact of Guest Satisfaction
Hospitality and guest satisfaction is a people business. Above all, it’s about people serving people, which equates to guest satisfaction. …
Employee Safety for Non-Native English Speakers
The following statements may surprise you. But, believe it or not, studies have shown that unfortunately this is a growing …
Effective Communication: The “It” Factor for Diverse Teams
One of the biggest challenges in any organization is effective communication. It is a skill that has to be learned …
Lost in Translation: Errors could be costly!
Translation errors could be costly because they don’t simply stop at identifying the target language. Translation and culture are very …
A Personal Approach: The Case for Individualized Language Training
Everyone who has ever taken a foreign language course throughout their education can attest to the fact that learning a …
Think D.C., Act Globally
As businesses seek to expand their footprints and sharpen their competitive edge, the global market becomes a natural arena for …
The Great Sage or a Close Friend: How Culture Affects Teacher and Student Relationships
As English as a Second Language teachers, one of our main challenges in a one-on-one classroom environment is to get …
Grammar: The Ugly Stepsister or a Key Component in Second Language Acquisition?
There are those on both sides: grammar-philes and grammar-phobes. I, myself, am one of the lovers- I was diagramming sentences …
The Unexpected Connection Between Language and Personality
People who are bilingual or multilingual have been a source of fascination for years, with various studies revealing that they …
Crashing into the Cultural Iceberg
Culture. We all have it. When most people think of culture, they think of the usual suspects: language, art, cinema, …