The Impact of Guest Satisfaction
Hospitality and guest satisfaction is a people business. Above all, it’s about people serving people, which equates to guest satisfaction. …
Employee Safety for Non-Native English Speakers
The following statements may surprise you. But, believe it or not, studies have shown that unfortunately this is a growing …
Effective Communication: The “It” Factor for Diverse Teams
One of the biggest challenges in any organization is effective communication. It is a skill that has to be learned …
Think D.C., Act Globally
As businesses seek to expand their footprints and sharpen their competitive edge, the global market becomes a natural arena for …
The Benefits of Human Translation
With advancements in technology over the last several years, we are now able to translate entire documents at the click …
Government Language Needs: Shaped by a Changing World
“When art has changed, it’s because the world was changing.” –Corita Kent, creator of the “Love” stamp and activist Who …
The ABC’s of Chinese
Ironically, Chinese doesn’t begin with the ABC’s. Often times as we sell languages we have many clients requesting Chinese interpreters …
Bridging Gaps in Workplace Communication
With the increase of globalization in the workplace, clear and effective communication has never been more necessary. We cross several …
“What do you think of Google Translate?”
We all have something we just wish people would stop asking us. For me as a career linguist it is, …
What Propels You?
When I arrived for my first day on the job, I was shown where my desk was, and I was …