Welcome to the Music City

In an industry with 72% turnover, Sheraton Vistana Villages wanted to engage and retain their culturally diverse workforce. LTC’s customized and purpose-driven language training addressed the specific challenges Vistana’s team members were facing in their day-to-day jobs. According to the Orlando resort’s director, the impact was immediately noticable as associates became more confident in their work and personalized their interactions with guests. The training even enabled one of the employees to understand his daughter’s homework so he could help her.

As a Walt Disney World property, the Swan and Dolphin Resort serves guests from around the globe. The hotel employs a diverse staff of over 2,000 individuals, many of whom are non-native English speakers. Resort management noticed that language barriers were causing misunderstandings between non-English-speaking staff and English-speaking guests, impacted the hotel’s ability to provide personalized and seamless service, a core component of the guest experience. The communication issues were particularly evident in guest-facing roles such as housekeeping, front desk and food service, where clear and accurate communication is essential. LTC tailored an ESL program specifically focused on guest interactions, that included activities that used videos, auditory activities, role-playing scenarios and real-life practice.

Catering to an elite clientele, this Palm Beach destination needed their staff to be thoroughly informed and meticulously trained to uphold the luxury resort’s standards and exceed guest expectations. LTC collaborated with various departments to offer onsite and over-the-phone interpreters, ASL services, and written translations for a wide range of human resource needs, including new hire documentation, orientations and benefits enrollment. By bridging the communication gap between employees and managers, The Breakers retained staff and consistently delivered exceptional guest experiences.