A team effort.
The German automotive giant has many Foreign Service Employees in places like Tennessee, Virginia, Illinois, Arizona, California and Michigan. These upper level managers, who supervise dozens to hundreds of employees, are non-native English speakers who often have a different approach to management, ambiguous communication via emails, voicemail messages and presentations which easily leads to issues with employee retention and expedience. The LTC solution was to specifically address workplace culture and leadership skills through the English language channel. The result saw overall improvements in worker productivity and relationships with supervisors, as well as a general increase in the “happiness” levels of FSEs.
