Process - LTC Language Solutions

BUILDING COMFORT IN CULTURAL CONNECTIONS

We know how important it is to get it right from the get-go, and our commitment to your program is 100%. We do whatever it takes to ensure the best learning experience in your cultural training. We value you and your relationship which is why our goal is to create a setting where you will thrive. And if you ever have a problem, we want to fix it fast. When you talk, we listen. When you need us, we’re here.

Our Approach Process Industries Faq

CUSTOMER AND STUDENT SERVICE

We can’t wait to get your program exactly right. But if for some reason it’s not perfect from day one, tell us! We do our best to anticipate problems and solve them before they happen, and with twenty plus years of experience, we have the know-how to do it.

Our commitment is so complete that every serious complaint is handled by our CEO. The issue is investigated, resolved, and a process is created to prevent the same issue from rising again. That’s how important YOUR satisfaction is to us.

PARTICIPANT FEEDBACK

How exactly do we manage participant feedback? After each session of your program, your instructor will provide you specific feedback to that day’s lesson. You’ll get a verbal and/or written summary of the areas you need to work on to make progress as well as items you need to practice to continue growing in your cultural competence.

We require all instructors to use this process not only to ensure you have the specific feedback you need for language learning but also to build your relationship with your instructor. As you get to know your instructor better, you’ll find your confidence in using the knowledge you’re gaining will increase and your pace of learning too!

READY TO START LEARNING ABOUT A NEW CULTURE?

If you, a colleague, or your business or organization have cultural competence learning needs, we’re here to help. Don’t hesitate to reach out to us if you have any questions, but if you’re ready to get started, take our short needs analysis survey. All of us here at LTC are excited to work with you.

BUILDING COMFORT IN CULTURAL CONNECTIONS

CUSTOMER AND STUDENT SERVICE

PARTICIPANT FEEDBACK

When Covid hit we were cautious allowing anyone but the patient in the office and this is a wonderful helping hand in the matter.

Thank You So Much, I Really Enjoy My Classes With Joyce I Love Her She Is Very Nice Teacher.

I Hope All Is Well. I Wanted To Follow Up Regarding The Translating Last Weekend. The Gentleman Helping Us Was Fantastic. He Was The Epitome Of Customer Service And Was So Knowledgeable. He Is The Biggest Asset You Have At Your Company.

Kathleen, you have been an amazing and reliable addition to this student’s team for the past five school years. I want to express my gratitude to you as well as gratitude from the parents and student. We all appreciate your dedication to his access success!

I’m so grateful to have you interpreting these important and complex issues for our student!

This Year Went Very Well. The Interpreters Were There On Time Every Day And Very Helpful To Catherine. I Did Not Have To Think Twice About Their Service. Thank You.

Joseph was an excellent instructor. He was very dedicated to teaching me the language skills I needed for my upcoming assignment.

Thank you so much to all of you for this workshop, I absolutely loved all the information you shared and will definitely continue to address cultural differences in class.

It was the 3rd class with Kathy today. She is the best English trainer I’ve ever met. Her lessons really work good. So far I have nothing I need to ask you.

I can say only that Ruth is an amazing teacher. I am absolutely satisfied with our classes. Thank you so much for your attention.

Kallie has been absolutely great and an excellent match for the classes. Always looking the way to interact and find new ideas to approach the class has been awesome. Not easy with children, and ours is quite challenging some times, but they manage to get an understanding.

On behalf of Freedom House, I would like to sincerely thank you for you and your team’s services today. Your presence helped us to ensure that the event went smoothly and that all of the attendees were able to participate. Thank you so much!

Hi Wendy, I spoke with Stefano today and he sang praises for you, their English teachers and the CC trainer.

The Classes Have Been Great. My Knowledge Has Increased Tenfold, Thanks To My Classes And Personalized Curriculum. The One-On-One Nature Of The Classes Ensures That Learning Is Catered To You.

The class was awesome! We Love It. It was an introductory one. We are talking about ourselves to help Cleide understand our expectations. She explained to us a lot of stuff about living in the USA.

I have to say that Karen has been an amazing teacher. She is very kind and always is searching the way to explain me everything. Always works in her class in advance. Long story short she is great.

Thank you so much for your interpretation service – it has been a blessing to work with you and has been so helpful in a meaningful way!

My Classes With Connie Have Been Excellent. I Would Even Go So Far As To Say That They Have Exceeded My Expectations.

Thanks Wendy for all your help! You are a terrific manager. What a difference between my GLobal LT experience and working with you!!

I Enjoyed Studying With LTC. I Am Grateful For The Great Work With Ana And Her Professionalism To Customize Themes And Her Support In My Daily Life. I Feel More Comfortable With My Language.

Their phone interpretation service is a very easy and convenient service for us to use when we are seeing patients in the office. Douglas Price is a great person there and is very good at communicating with our practice and helping us with anything we need. Great company!

I have had wonderful interpreters from LTC in the past, who have done a great job providing precise and accurate interpretation. Ms. Li, however, goes far above and beyond what is expected. I’m so very grateful for her exceptional service to both this family and to ZCS.

The LTC Is The Best English Training Compared To My Previous Language Training Experience Because They Really Understand What I Needed And The Important And Suitable Materials Useful To Apply At My Work. They Give Me Confident To Speak In English And My Writing Is Improving.

We meet virtually now. He even gave me a cooking lesson….he tried his best to do it in Japanese but we ended up doing most of it in English ????. While I may have learned less words, I certainly got to learn how to make tempura!!

Ben and Andrea did a superb job, and were very prompt and courteous. I would highly recommend them for similar jobs in the future. Thank you, Sadie and Paige, for working with us as we make our show more inclusive.

I just want to reach out and let you know that the interpreters did a great job at the conference last week. Olivia and Justin were a pleasure to work with.

I Wanted To Take The Time To Thank You For Your Amazing Services, Both Tom And Hayley Were Tremendous Help Onsite And Even Prepping For It. Looking Forward To Doing Business With You Guys In The Future.

Several months of training with Judith passed very quickly. It was interesting, the atmosphere was great, I will miss our lessons!

Kimberly, thank you for your training, all your explanation and criticism, and so much helpful information and tools you’ve shared these past weeks. You inspired me to write more and become more proficient in this craft. GREATLY APPRECIATED!!!

“We really like Ruth, she is very friendly. The boys like it too much too. We are excited for next class. “

I would like to commend Catherine T. for her professionalism. The sessions were always on time and well structured.

I really LOVE my Portuguese classes and Juliana is TERRIFIC… I never had a teacher as great as Juliana, she is amazing and it is teaching me not only to talk in Portuguese but also about the Brazilian culture that is helping me a lot to understand the way they communicate…

Thank you. I appreciate what you do to help our Company succeed with better communication for our fellow employees.

Thank you for organizing these workshops for teachers, we learn so much from each other and grow to be better instructors.

The ongoing lessons have helped break up the routine of quarantine and more importantly, a source of learning and personal improvement during these extraordinary times.

Gabi was afraid to tackle speaking, until we just starting talking. She has now put out a yoga video with her speaking English. She will teach this class twice a week.

“Ewa was crucial in my transition from the US to Germany. She not only took the time to ensure I was learning the correct dialect and colloquialisms of the area to the best of her ability but also was able to answer general questions I had about life in Europe.”

I wanted to say thank you for matching me with such a good teacher. I really feel much more confident after just a few lessons and this makes such a difference in my day to day happiness and feeling in Japan – the power to communicate is really important to me.

I thoroughly enjoy working with him. He has all the proper material and the patience. our classes are very instructive and he doesn’t waste time. Alvaro has been really good at being able to construct the pieces and then put them in place so that it all comes together and becomes usable.

Hi LTC Team. I want to thank you all for all the things you guys do for me. You are so professional and responsiveness to me. The interpreter Mrs Duong Nga is very nice and good at her job. Once again thank you all.

“Dianne’s lessons are very nice yesterday and today. I like Diana and I like her classes.”

Kazuko Is A Wonderful Teacher And A Super Sweet Person. Thank You For Your Services And Timely Responses In Everything. I Plan To Recommend Ltc To Any And Everyone I Know Interested In Language Learning. Thank You!

Thank You For All Of Everyone’s Help With Fumiya. We Have All Seen Him Grow With The Ability To Communicate On The Daily Tasks. I Will Definitely Keep You On My Contacts In Future Situations Thank You Again Have A Great Day.

Juliana is even more than an amazing Portuguese teacher but also a cultural expert and a very lovely person. I will really miss her a lot…

I cannot express enough great things about this experience. Jeancois was absolutely fantastic- professional, flexible, and dynamic- qualities I have found that some interpreters don’t always demonstrate when working with the pediatric population.

Thank you both very much for all you do. This translation project will go incredibly far in informing many of our Veterans and their families, on the important facts and information surrounding our current pandemic.

I appreciate you, Anya and Lauren for leading the training. It was very beneficial and I got to immediately use some of the material in my class.

READY TO START LEARNING ABOUT A NEW CULTURE?