Employee retention and skills gaps remain some of the top concerns for talent development
professionals. This challenge is felt most strongly in industries where retention is consistently
low, such as hospitality. The hurdles grow when your workforce is multicultural and lacking in essential skills, such as fluency in English and business communications.

Hospitality is an incredibly diverse industry with 12 percent of workers being foreign-born,
according to the Pew analysis of the U.S. Census Bureau’s 2010-2013 American Community Survey. Many talent development specialists in the industry find it difficult to engage, retain, and develop culturally diverse talent, some of whom may struggle with their English communication skills or immerse themselves in an American work culture.

LTC has simplified the process for companies to train employees by developing customized and purpose-driven language training programs.Students specific needs are fulfilled by personalized curriculums that target the challenges faced on a day-to-day basis.

Managers at the hotel reported that students that completed the language training program had more personalized interactions with hotel guests and were more likely to continue working at the hotel, cutting the attrition rate to a fraction of what it was before beginning these programs.

Investing in the development of associates by improving their linguistic, cultural, and communication competency skills not only aids in their retention and helps to bridge the skills gap, but can promote loyalty and engagement. Employees who feel supported by their employers are more likely to be engaged, which has a direct effect on the bottom line. Closing essential skills gaps while lowering turnover rates with a single solution offers organizations a strong return-on-investment. The ability to communicate and function in diverse linguistic and cultural environments benefits employees outside the office, as well creating loyal ambassadors for your organization in the long term.

If you are interested in learning more about this hotel’s success story or how LTC’s customized language training courses can improve your employee interaction and cut attrition rate, take a look at the case study we conducted here or visit our website to learn more about the services we provide.