Case Studies Archives | Page 2 of 3 | LTC Language Solutions

Volkswagen

The German automotive giant has many Foreign Service Employees in places like Tennessee, Virginia, Illinois, Arizona, California and Michigan. These upper level managers, who supervise dozens to hundreds of employees, are non-native English speakers who often have a different approach to management, ambiguous communication via emails, voicemail messages and presentations which easily leads to issues with employee retention and expedience. The LTC solution was to specifically address workplace culture and leadership skills through the English language channel. The result saw overall improvements in worker productivity and relationships with supervisors, as well as a general increase in the “happiness” levels of FSEs.

Nissan

Nissan frequently relocates Japanese employees to manufacturing locations in Tennessee, Mississippi, and Michigan. These employees, along with their spouses, often face the challenge of adapting to a new culture and language environment. Nissan partnered with LTC Language Solutions to provide comprehensive ESL training for the employees as well as their spouses, who play a critical role in healthy cultural adaptation and familial happiness. These personalized 1-on-1 classes included cultural nuances, workplace etiquette, and social integration. For the employees, it included communication strategies and industry-specific terminology. This led to a more positive relocation experience, with noticeable improvements in employee engagement, satisfaction, and integration into their new roles, that saw better workplace interactions, increased productivity, and stronger relationships with colleagues and managers.

Indy 500

For over 15 years, LTC has provided training to drivers and staff to effectively communicate with media contacts, sponsors, and fans during events leading up to and during the Indy 500. Training focused on effective communication, proper vocabulary usage and cultural competence to ensure that the drivers and teams were well-prepared to navigate the diverse and dynamic environment of the race. We also sponsored on of our students, Ana Beatriz, an Indy car driver from Brazil.

San Francisco Giants

In a league where 30% of players are born outside of America, the Giants sought to eliminate the language barriers of their Latin players. First, the dual objective of understanding direction (from coaches) and communicating back (to coaches and teammates) was set. Then, knowing the players were energetic and young, LTC used video, interactive whiteboards, listening exercises and mobile applications to create relevant, interactive lessons that kept them engaged. According to the Team Coordinator, the training not only helped integrate the foreign players, but ultimately built a more culturally competent team.

LPGA

To help women’s golf as it grew into a global sport, LTC partnered with the LPGA to prepare its athletes for the Global Tour where they compete in front of their fans, media and sponsors. With competitions in 14 different nations, LTC created language and cultural training that helped players and staff assimilate into the locations they visit, providing increased relevance to fans and sponsors around the world.

State of Indiana

As the number of languages grow along with Indiana’s immigrant and refugee population, so does the demand for qualified interpreters. LTC has been able to meet this pressing demand with interpreters who have performed over 4,000 face-to-face and phone interpretations. This communication is mission critical in an industry that requires patient engagement for better outcomes.

The Breakers

Catering to an elite clientele, this Palm Beach destination needed their staff to be thoroughly informed and meticulously trained to uphold the luxury resort’s standards and exceed guest expectations. LTC collaborated with various departments to offer onsite and over-the-phone interpreters, ASL services, and written translations for a wide range of human resource needs, including new hire documentation, orientations and benefits enrollment. By bridging the communication gap between employees and managers, The Breakers retained staff and consistently delivered exceptional guest experiences.

Disney

As a Walt Disney World property, the Swan and Dolphin Resort serves guests from around the globe. The hotel employs a diverse staff of over 2,000 individuals, many of whom are non-native English speakers. Resort management noticed that language barriers were causing misunderstandings between non-English-speaking staff and English-speaking guests, impacted the hotel’s ability to provide personalized and seamless service, a core component of the guest experience. The communication issues were particularly evident in guest-facing roles such as housekeeping, front desk and food service, where clear and accurate communication is essential. LTC tailored an ESL program specifically focused on guest interactions, that included activities that used videos, auditory activities, role-playing scenarios and real-life practice.

Sheraton

In an industry with 72% turnover, Sheraton Vistana Villages wanted to engage and retain their culturally diverse workforce. LTC’s customized and purpose-driven language training addressed the specific challenges Vistana’s team members were facing in their day-to-day jobs. According to the Orlando resort’s director, the impact was immediately noticable as associates became more confident in their work and personalized their interactions with guests. The training even enabled one of the employees to understand his daughter’s homework so he could help her.

Army

When the Army calls, we answer. Even if it means providing thirty teachers in seven days, teaching English in-person on a one of their U.S. bases. It’s this ability to deliver specific solutions in any time frame that make LTC a trusted partner of the best, most disciplined land force in the world.

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Category: Case Studies