For over 15 years, LTC has provided training to drivers and staff to effectively communicate with media contacts, sponsors, and fans during events leading up to and during the Indy 500. Training focused on effective communication, proper vocabulary usage and cultural competence to ensure that the drivers and teams were well-prepared to navigate the diverse and dynamic environment of the race. We also sponsored on of our students, Ana Beatriz, an Indy car driver from Brazil.
In a league where 30% of players are born outside of America, the Giants sought to eliminate the language barriers of their Latin players. First, the dual objective of understanding direction (from coaches) and communicating back (to coaches and teammates) was set. Then, knowing the players were energetic and young, LTC used video, interactive whiteboards, listening exercises and mobile applications to create relevant, interactive lessons that kept them engaged. According to the Team Coordinator, the training not only helped integrate the foreign players, but ultimately built a more culturally competent team.
To help women’s golf as it grew into a global sport, LTC partnered with the LPGA to prepare its athletes for the Global Tour where they compete in front of their fans, media and sponsors. With competitions in 14 different nations, LTC created language and cultural training that helped players and staff assimilate into the locations they visit, providing increased relevance to fans and sponsors around the world.
As the number of languages grow along with Indiana’s immigrant and refugee population, so does the demand for qualified interpreters. LTC has been able to meet this pressing demand with interpreters who have performed over 4,000 face-to-face and phone interpretations. This communication is mission critical in an industry that requires patient engagement for better outcomes.
Catering to an elite clientele, this Palm Beach destination needed their staff to be thoroughly informed and meticulously trained to uphold the luxury resort’s standards and exceed guest expectations. LTC collaborated with various departments to offer onsite and over-the-phone interpreters, ASL services, and written translations for a wide range of human resource needs, including new hire documentation, orientations and benefits enrollment. By bridging the communication gap between employees and managers, The Breakers retained staff and consistently delivered exceptional guest experiences.
As a Walt Disney World property, the Swan and Dolphin Resort serves guests from around the globe. The hotel employs a diverse staff of over 2,000 individuals, many of whom are non-native English speakers. Resort management noticed that language barriers were causing misunderstandings between non-English-speaking staff and English-speaking guests, impacted the hotel’s ability to provide personalized and seamless service, a core component of the guest experience. The communication issues were particularly evident in guest-facing roles such as housekeeping, front desk and food service, where clear and accurate communication is essential. LTC tailored an ESL program specifically focused on guest interactions, that included activities that used videos, auditory activities, role-playing scenarios and real-life practice.
In an industry with 72% turnover, Sheraton Vistana Villages wanted to engage and retain their culturally diverse workforce. LTC’s customized and purpose-driven language training addressed the specific challenges Vistana’s team members were facing in their day-to-day jobs. According to the Orlando resort’s director, the impact was immediately noticable as associates became more confident in their work and personalized their interactions with guests. The training even enabled one of the employees to understand his daughter’s homework so he could help her.
When the Army calls, we answer. Even if it means providing thirty teachers in seven days, teaching English in-person on a one of their U.S. bases. It’s this ability to deliver specific solutions in any time frame that make LTC a trusted partner of the best, most disciplined land force in the world.
LTC partners with the Department of the Navy to provide vital communication services for veteran support groups. Respecting the sensitivity of these weekly gatherings, we hand pick ASL interpreters who ensure that all participants, including those who are deaf or hard of hearing, have equal access to the group’s resources and discussions. In addition to offering this service both in person and virtually, we also provide translation for instruction manuals and in-person ASL services for the U.S. Naval Institute Change of Command.
LTC has a long-standing relationship with the US Government, providing specialized language and repatriation training. We also help prepare agents for deployment, as we did with a language and cultural intensive for Austria and Germany that included intonation, etiquette and idiomatic expression to ensure a smooth integration into the local society. In the past few years alone, we’ve conducted 36 language programs in 24 different cities across the U.S. & Puerto Rico.
