Improve operations by eliminating misunderstandings.

Nissan frequently relocates Japanese employees to manufacturing locations in Tennessee, Mississippi, and Michigan. These employees, along with their spouses, often face the challenge of adapting to a new culture and language environment. Nissan partnered with LTC Language Solutions to provide comprehensive ESL training for the employees as well as their spouses, who play a critical role in healthy cultural adaptation and familial happiness. These personalized 1-on-1 classes included cultural nuances, workplace etiquette, and social integration. For the employees, it included communication strategies and industry-specific terminology. This led to a more positive relocation experience, with noticeable improvements in employee engagement, satisfaction, and integration into their new roles, that saw better workplace interactions, increased productivity, and stronger relationships with colleagues and managers.

The German automotive giant has many Foreign Service Employees in places like Tennessee, Virginia, Illinois, Arizona, California and Michigan. These upper level managers, who supervise dozens to hundreds of employees, are non-native English speakers who often have a different approach to management, ambiguous communication via emails, voicemail messages and presentations which easily leads to issues with employee retention and expedience. The LTC solution was to specifically address workplace culture and leadership skills through the English language channel. The result saw overall improvements in worker productivity and relationships with supervisors, as well as a general increase in the “happiness” levels of FSEs.