INTERPRETATION FREQUENTLY ASKED QUESTIONS

Do you have a question about LTC’s interpretation services that wasn’t answered elsewhere? Don’t worry, someone else has probably asked it too! Take a look here and see if we’ve covered it.

WHERE IS LTC LOCATED?

Our global headquarters is in Indianapolis, Indiana. We also have a satellite office in Orlando, Florida.

WHERE ARE LTC SERVICES OFFERED?

Since LTC offers interpretation services in person, by phone, and via Video Remote Interpreting, our interpreters can serve you practically anywhere in the world. If we can’t get an interpreter on-site, you need only a phone line or an Internet connection to work with us.

WHAT IS THE AMOUNT OF NOTICE NEEDED FOR A REQUEST?

For local needs, we can provide an interpreter within an hour. For international/long-term needs, a 2 week notice is needed.

WHAT IS THE CANCELLATION POLICY?

48 hours for request of 8 hours or less. Policy varies from 1 to 3 weeks for international/long-term needs.

CAN INTERPRETERS INTERPRET INTO MULTIPLE LANGUAGES?

Typically, no. We recruit interpreters who possess extensive productive and comprehension skills in both English and the target language in a specific industry, and it is very rare that we would have a need to utilize an interpreter with the same skill set in a 3rd language.

WHAT REQUIREMENTS DOES LTC HAVE FOR INTERPRETERS?

Interpreters must be balanced or close to balanced bilinguals, have extensive vocabulary knowledge in at least one target industry, complete all onboarding requirements (such as a background check and TB test), and go through LTC’s orientation program and basic interpreting training.

HOW DOES LTC EVALUATE INTERPRETERS’ SKILLS?

LTC Interpreters go through a series of interviews with LTC staff. We also do an assessment of their language skills prior to placing them on a project. To learn more about the rigorous process all LTC interpreters undergo, click here.

WHAT IS VIDEO REMOTE INTERPRETING (VRI)?

VRI combines the power and versatility of the Internet and remotely located professional interpreters to provide immediate, convenient interpreting services between individuals who are in the same room. Because it’s highly visual, this is the closest option available to face-to-face interpreting. We’re able to offer around-the-clock access, and VRI is available for ASL and foreign languages.

WHAT’S THE DIFFERENCE BETWEEN TRANSLATORS AND INTERPRETERS?

Interpretation involves comprehension and production of the spoken word from one language to another so that a spoken conversation can be understood between two or more parties. An interpreter actively listens and speaks two languages in order to communicate with two or more parties who cannot on their own communicate with each other using a mutual language.

Translation, on the other hand, strictly deals with written communication. A translator takes source language from one written document and produces that same written message in the target language. Translators prepare translations of both paper based and electronic messages—but all of these are written messages.

While some people have the linguistic skills to be both interpreters and translators, interpretation and translation require exclusive skill sets, and are, in fact, two separate specialties.

WHAT IS CONSECUTIVE INTERPRETATION?

The most common mode of interpretation, consecutive interpretation takes place after the source speaker has finished their thought or their entire sentence. Typically in consecutive interpretation, a rhythm must be established between the speaker and the interpreter to allow frequent pauses for the interpreter to speak. This method is often used in one-on-one meetings, doctor’s appointments, court hearings, and interviews.

WHAT IS SIMULTANEOUS INTERPRETATION?

Simultaneous interpreters interpret as the speaker talks, without pauses. This can be very difficult and requires specialized skills and training. Headsets or other electronic transmitters are often used. This type of interpreting is utilized mainly at conferences and on guided tours, in addition to being used by the United Nations.

WHAT IS ESCORT INTERPRETATION?

Used when one individual or group needs personal interpreting, your escort interpreter will accompany you to a meeting or throughout your daily activities. This mode of interpretation is less formal than other forms. The interpreter is available on an as-needed basis.

WHAT IS PHONE INTERPRETATION?

This easy-to-use method utilizes the consecutive interpretation style. An experienced, qualified interpreter is accessible at a moment’s notice (usually within 15 seconds or less) for immediate interpretation needs. It requires very little setup and there are no activation fees. Available in all major world languages, it’s also used as a substitute for a live interpreter when a face-to-face interpreter is unavailable.

DO I NEED A LOGIN AND/OR CLIENT ID NUMBER TO ACCESS SERVICES?

Yes. You will receive a username (tied to an email address) and password when you become a LTC VRI client. Your organization can have as many logins as you need to help with usage tracking for locations or departments.

WHAT EQUIPMENT DO I NEED FOR VIDEO REMOTE INTERPRETATION?

A high-speed Internet connection (hard-wired recommended), a web camera, and a PC.

DO YOU PROVIDE 24 HOUR INTERPRETATION SERVICES?

Yes, 24-hour onsite interpreting is available in the Indianapolis area. Call 317-578-4577 for weekend and overnight emergencies. For emergencies outside Indianapolis, phone and VRI services are available.

WHAT IF NO INTERPRETERS ARE AVAILABLE FOR THE LANGUAGE I AM REQUESTING?

If no interpreters are available when you make a request, contact LTC at 317-578-4577 and we will get an interpreter for you on VRI immediately.

IS VRI HIPAA-COMPLIANT?

Yes. VRI is HIPAA-compliant and has been implemented and used in hospitals all across the country.

I Wanted To Take The Time To Thank You For Your Amazing Services, Both Tom And Hayley Were Tremendous Help Onsite And Even Prepping For It. Looking Forward To Doing Business With You Guys In The Future.

D. Henriquez

Our ENL (English and a New Language) team refers to her as a superhero and it’s no joke—she is truly amazing! Kitty does so much more than just interpret our conferences. She is someone who understands how school works and who can give us important cultural context, which is incredibly valuable.

Director of Student Services

Kazuko Is A Wonderful Teacher And A Super Sweet Person. Thank You For Your Services And Timely Responses In Everything. I Plan To Recommend Ltc To Any And Everyone I Know Interested In Language Learning. Thank You!

J. Brogan

Thank You For All Of Everyone’s Help With Fumiya. We Have All Seen Him Grow With The Ability To Communicate On The Daily Tasks. I Will Definitely Keep You On My Contacts In Future Situations Thank You Again Have A Great Day.

J.

Their phone interpretation service is a very easy and convenient service for us to use when we are seeing patients in the office. Douglas Price is a great person there and is very good at communicating with our practice and helping us with anything we need. Great company!

Practice Manager

Thank you for organizing these workshops for teachers, we learn so much from each other and grow to be better instructors.

Language Training Instructor

Overall, I Thought The Course Was Fantastic. I Feel Like I Learned A Lot And Improved Significantly. Astrid Is A Great Professor. She Took The Class Seriously And Made It Enjoyable. She Did A Great Job Of Recognizing Everyone’s Weaknesses And Helping Us Improve On Them. She Focused On Improving Our Grammar While Also Keeping The Class Conversational. The Lessons Were Well Prepared And Focused On Areas We Needed To Learn, Not Just By-The-Book. It Felt Like The Class Was Tailored To The Student’s Abilities. I Am More Than Satisfied.

K. Corrigan

It was the 3rd class with Kathy today. She is the best English trainer I’ve ever met. Her lessons really work good. So far I have nothing I need to ask you.

Nissan student from Japan.

Thank you so much to all of you for this workshop, I absolutely loved all the information you shared and will definitely continue to address cultural differences in class.

French Instructor

I appreciate you, Anya and Lauren for leading the training. It was very beneficial and I got to immediately use some of the material in my class.

Language Training Workshop Teacher

Joseph was an excellent instructor. He was very dedicated to teaching me the language skills I needed for my upcoming assignment.

Student from Government Program

The ongoing lessons have helped break up the routine of quarantine and more importantly, a source of learning and personal improvement during these extraordinary times.

Jasmin (Student in Mexico City)

Several months of training with Judith passed very quickly. It was interesting, the atmosphere was great, I will miss our lessons!

Project Management Employee

I have to say that Karen has been an amazing teacher. She is very kind and always is searching the way to explain me everything. Always works in her class in advance. Long story short she is great.

Student from Mexico learning English

Thank You So Much, I Really Enjoy My Classes With Joyce I Love Her She Is Very Nice Teacher.

J. Nolaya

When Covid hit we were cautious allowing anyone but the patient in the office and this is a wonderful helping hand in the matter.

Interpreting Location Manager

On behalf of Freedom House, I would like to sincerely thank you for you and your team’s services today. Your presence helped us to ensure that the event went smoothly and that all of the attendees were able to participate. Thank you so much!

Freedom House

The Classes With Katelyn Are Amazing. I Am Very Happy To Have Her As My Professor. She Is An Amazing Teacher And An Excellent Person. I Am Learning A Lot From Her. She Is Very Patient, Responsible, Punctual, Very Clear, And With Great Experience Teaching. She Is Helping Me A Lot To Improve My English.

Anonymous

I Would Recommend Ltc To Other Global Companies Requiring Interpretation Services. During Our Event, The Performance Of Ltc Made Me Feel At Ease Which Allowed Me To Focus My Attention On Other Aspects Of The Event. I Believe That When You Work With Ltc, You Will Receive A Professional And Efficient Team Of People Who Will Do Everything In Their Power To Deliver Excellent Service.

D. Hayden

This Year Went Very Well. The Interpreters Were There On Time Every Day And Very Helpful To Catherine. I Did Not Have To Think Twice About Their Service. Thank You.

C. Carol

Thank you. I appreciate what you do to help our Company succeed with better communication for our fellow employees.

Director of Human Resources – Staffing Company

I’m so grateful to have you interpreting these important and complex issues for our student!

Current ASL Client

The Classes Have Been Great. My Knowledge Has Increased Tenfold, Thanks To My Classes And Personalized Curriculum. The One-On-One Nature Of The Classes Ensures That Learning Is Catered To You.

K. Singh

I really LOVE my Portuguese classes and Juliana is TERRIFIC… I never had a teacher as great as Juliana, she is amazing and it is teaching me not only to talk in Portuguese but also about the Brazilian culture that is helping me a lot to understand the way they communicate…

Student in Mexico

Thank you so much for your interpretation service – it has been a blessing to work with you and has been so helpful in a meaningful way!

Current ASL Client

I Appreciate Your Qualified Language Training Program Very Much. You Made It Possible To Improve My Knowledge In The English Language In A Lot Of Ways: A Significant Increase Of Vocabulary, Repetition And Consolidation Of Grammar And Practice The English Language By Using It In Conversations During Every Lesson. I Am Very Thankful For All They´ve Done And I´ll Always Recommend Your Institution In The Future.

C. Muth

I can say only that Ruth is an amazing teacher. I am absolutely satisfied with our classes. Thank you so much for your attention.

Language Training Student

Thank you both very much for all you do. This translation project will go incredibly far in informing many of our Veterans and their families, on the important facts and information surrounding our current pandemic.

EEO Specialist (Equal Employment Opportunity)

Thanks Wendy for all your help! You are a terrific manager. What a difference between my GLobal LT experience and working with you!!

Teacher

I would like to commend Catherine Thille for her professionalism. The sessions were always on time and well structured.

French Student

I have had wonderful interpreters from LTC in the past, who have done a great job providing precise and accurate interpretation. Ms. Li, however, goes far above and beyond what is expected. I’m so very grateful for her exceptional service to both this family and to ZCS.

Director of Student Services

I cannot express enough great things about this experience. Jeancois was absolutely fantastic- professional, flexible, and dynamic- qualities I have found that some interpreters don’t always demonstrate when working with the pediatric population.

Bilingual Professor

The LTC Is The Best English Training Compared To My Previous Language Training Experience Because They Really Understand What I Needed And The Important And Suitable Materials Useful To Apply At My Work. They Give Me Confident To Speak In English And My Writing Is Improving.

D. Sriyunilawati

My Classes With Connie Have Been Excellent. I Would Even Go So Far As To Say That They Have Exceeded My Expectations.

M. Bush

I Enjoyed Studying With LTC. I Am Grateful For The Great Work With Ana And Her Professionalism To Customize Themes And Her Support In My Daily Life. I Feel More Comfortable With My Language.

D. Triviño

I Hope All Is Well. I Wanted To Follow Up Regarding The Translating Last Weekend. The Gentleman Helping Us Was Fantastic. He Was The Epitome Of Customer Service And Was So Knowledgeable. He Is The Biggest Asset You Have At Your Company.

Anonymous

Gabi was afraid to tackle speaking, until we just starting talking. She has now put out a yoga video with her speaking English. She will teach this class twice a week.

Maggie (Teacher in Atlanta, GA)

I Really Enjoyed My Time With Christine, She Is Amazing, As I Told You She Helped Me A Lot Improving My Conversation Skills. The Classes Were Really Dynamics\ And I Never Felt Like I Was In A Strict Class. I Want To Say Thank You Again And I Hope In The Future To Take The Training Again. I Will Recommend Ltc With My Venezuelan And Latin Friends.

F. Inciarte

Juliana is even more than an amazing Portuguese teacher but also a cultural expert and a very lovely person. I will really miss her a lot…

Portuguese Student

We meet virtually now. He even gave me a cooking lesson….he tried his best to do it in Japanese but we ended up doing most of it in English ????. While I may have learned less words, I certainly got to learn how to make tempura!!

Patrick (Happy Student in Tokyo)

I Really Have Appreciated The Classes With Nancy – She Is Wonderful Teacher And I Was Very Motivated To Learn More (And Always Felt Badly When I Struggled Because She Inspires One To Want To Be/Do Better). I Am Very Appreciative Of Having Had This Opportunity To Work With All Of You. It Is One Of The Very Best Language Classes I Have Taken In Years.

A. West

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Contact us by calling our toll-free number at (888) 456-1626, by sending an e-mail to sales@ltcls.com, or by filling out this form. We will contact you within 24 hours with more information.